Privacy & Cookie Policy
Privacy & Cookie Policy
Last updated: September 2026
Boyles Buses Ltd respects your privacy and is committed to protecting your personal information.
This Privacy & Cookie Policy explains how Boyles Buses Ltd collects and uses personal information when you visit our website, contact us by email or telephone, or otherwise communicate with us in connection with our bus and coach hire services.
1. About Boyles Buses
Boyles Buses Ltd
Creeslough, Letterkenny
Co. Donegal
Ireland
F92 EY80
Email: boylesbuses@outlook.com
Telephone: 087 267 7074
Website: www.boylesbuses.com
For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), Boyles Buses Ltd is the data controller for personal information that we collect and process.
2. Information we collect
The Boyles Buses website is primarily an information and contact website. We do not currently provide online booking or online payment facilities through the website.
We may collect personal information when you contact us or request information about our services.
This may include:
Your name
Telephone number
Email address
Details of your transport requirements
Information contained in correspondence with us
Any other information that you voluntarily provide to us
We may also collect limited technical information about visitors to our website, depending on the cookies and website analytics services enabled on the site.
3. How we use your information
We may use personal information to:
Respond to enquiries
Respond to requests for quotations
Discuss and arrange bus or coach hire services
Communicate with customers and prospective customers
Manage our business relationships
Maintain and improve our website
Monitor website performance where appropriate
Comply with legal or regulatory obligations
We will only use personal information for purposes that are compatible with the reason it was collected.
4. Telephone and email enquiries
If you contact Boyles Buses by telephone or email, we may retain information relating to your enquiry so that we can respond to you and, where appropriate, provide a quotation or arrange our services.
Information supplied during an enquiry may include details such as your name, contact details, proposed journey, dates, passenger requirements or other information necessary to respond to your request.
We do not sell or rent customer or enquiry information to third parties.
5. Lawful basis for processing
Under the GDPR, personal information must be processed on a lawful basis.
Depending on the circumstances, Boyles Buses may process your personal information on the following bases:
Legitimate interests
We may process information where this is necessary for the legitimate operation of our business, including responding to general enquiries and managing communications with prospective customers and customers.
Contract or steps prior to entering into a contract
Where you contact us about arranging transport or requesting a quotation, we may process your information where this is necessary to take steps at your request before entering into a contract or to provide services under an existing contract.
Legal obligation
We may process information where this is necessary to comply with a legal or regulatory obligation.
Consent
Where consent is required by law, we will request your consent before carrying out the relevant processing. Where processing is based on consent, you may withdraw that consent at any time.
6. Sharing personal information
Boyles Buses does not sell, rent or trade personal information.
We may share personal information with service providers where this is reasonably necessary to operate our business or website. This may include providers of website hosting, email, website maintenance, analytics or other technical services.
We will only provide information that is reasonably necessary for the relevant purpose.
We may also disclose information where required to do so by law or by a competent regulatory or governmental authority.
7. Third-party websites and social media
The Boyles Buses website contains links to third-party websites and social media services, including Instagram and Facebook.
These services operate independently from Boyles Buses and have their own privacy policies and terms.
If you follow a link to a third-party website or social media service, that service may collect information about you in accordance with its own privacy policy.
Boyles Buses is not responsible for the privacy practices or security of third-party websites.
8. Cookies
What are cookies?
Cookies are small text files that may be stored on your computer, tablet or mobile device when you visit a website.
Cookies can be used to make websites function correctly, remember preferences and, where permitted, collect information about how visitors use a website.
Cookies on the Boyles Buses website
The Boyles Buses website is hosted on the Squarespace platform.
Squarespace uses certain cookies that are necessary for websites to function. Depending on the configuration and features of an individual Squarespace website, it may also use analytics and performance cookies.
Necessary cookies may be used without consent where they are strictly necessary for the operation of the website or for a service specifically requested by the visitor.
Non-essential analytics or performance cookies are not required for the basic operation of the website. Where these cookies are used, Boyles Buses will request consent before placing them on your device.
The Irish Data Protection Commission states that consent is normally required for cookies and similar tracking technologies, except in limited circumstances such as cookies that are strictly necessary for a service requested by the user.
Squarespace analytics cookies
Where Squarespace analytics cookies are enabled, they may be used to provide information about website traffic and visitor behaviour.
Squarespace identifies a number of analytics and performance cookies that can be used on Squarespace websites, including:
CookieTypical durationPurposess_cid2 yearsHelps identify unique visitorsss_cpvisit2 yearsHelps identify visitor sessionsss_cvisit30 minutesHelps identify a current visitss_cvr2 yearsAnalytics/performance measurementss_cvt30 minutesAnalytics/performance measurement
The actual cookies placed on the Boyles Buses website depend on the features and settings enabled on the website.
Managing your cookie preferences
Where non-essential cookies are used, visitors can choose whether to accept them through the website's cookie consent controls.
Visitors can also control or delete cookies through their web browser settings.
You can change or withdraw your cookie preferences where the website provides a cookie management facility.
The Data Protection Commission states that users must be able to withdraw or change their consent and that doing so should be as easy as giving consent.
9. Website analytics
If website analytics are enabled, information about website visits may be collected to help us understand how visitors use the website and to improve its performance and content.
This may include information such as:
Pages visited
Approximate visitor activity
Browser and device information
Traffic sources
Website usage information
Technical information associated with a website visit
Analytics cookies will only be used where the appropriate consent has been obtained.
If Google Analytics or another third-party analytics service is added to the website in the future, this Privacy & Cookie Policy will be reviewed and updated as appropriate.
10. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
11. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Information relating to enquiries and customer relationships may be retained where reasonably necessary for business administration, contractual, accounting, legal or regulatory purposes.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
12. Your rights under the GDPR
Depending on the circumstances, you have rights under the GDPR concerning your personal information, including:
The right to access personal information we hold about you
The right to have inaccurate information corrected
The right to request deletion of personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise any of these rights, please contact Boyles Buses using the contact details below.
13. Complaints
If you have concerns about how Boyles Buses handles your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
You also have the right to make a complaint to the Data Protection Commission (DPC), Ireland's supervisory authority for data protection.
Further information is available from the Data Protection Commission at:
14. Changes to this policy
We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, business practices, technology or applicable legislation.
The most recent version will be published on this page.
15. Contact us
If you have any questions about this Privacy & Cookie Policy or wish to exercise your data protection rights, please contact:
Boyles Buses Ltd
Creeslough, Letterkenny
Co. Donegal
Ireland
F92 EY80
Email: boylesbuses@outlook.com
Telephone: 087 267 7074